Abbey Loos Ltd - Frequently Asked Questions

Listed below are some of the most popular questions and answers. Should you require any further assistance, please do no hesitate to call and one of our advisers will be more than happy to help you.

Below are some of the questions we're asked most frequently.

What power supply do the units require?

Single, Disabled and Urinal units do not require any power, they are all self contained units.
Hotwash units - requires a 220v - 240v single phase
Single mains connected units - requires 16amp single phase c-form socket
Shower units - requires 32amp c-form single phase socket
Trailer units - requires a 13amp socket (standard household 3 pin socket)

Can I run the Trailer Units from a generator?

Yes. Please allow a 4KW for our Trailer units.
We do not supply generators. You should be able to hire one from your local hire shops.

Do your units come with interior lighting?

All our self contained units do not come with interior lighting. They have a translucent roof which enables light to filter through.
If our units are positioned under artificial lighting ie: street lamps or garden lights, it should let in enough light to illuminate the interior during dark hours.
Alternatively, a small battery operated interior light can be bought quite cheaply from your local store.

Will I need a water connection?

No. All our units, including Trailers, are self contained and require no water connection.
Showers units will need to be connected to a water supply.
Trailer units do have the option of being connected to a water supply if you would prefer a constant supply of clean fresh water for hand washing.
You will need to make sure that you have a drainage outlet for the waste. This also applies to the Shower.

My event is on a Saturday, when would you deliver the units?

Normally, we will deliver your event units on a Friday and collect on the following Monday.
We will always try and work around the customers needs, including weekend deliveries and collections, but an additional charge may apply for a weekend call out.

Can I request a call before delivery to let me know what time you will be on site?

Yes. Please ensure that our office has at least one contact name and number of someone on site.
Also make them aware that you would like a call at least one hour before delivery to save you waiting in all day.

Access to our site is constricted, what vehicles will my delivery come on?

Trailer units will be delivered with our Mitsubishi L200 4x4 vehicle. Single event units will be delivered using our small flatbed transit or our Mitsubishi 4x4, depending on how many units you have ordered.
If you think there maybe a problem gaining access to your site, you will need to let us know as soon as possible as we schedule our deliveries in advance.

If my event is for more than one day, would you service the units?

Yes. We can offer you two options. An attendant for the day or a site visit to service your units during your event.
Please let us know when booking, that a service will be needed. An additional charge will apply for this service.

How do I pay for my booking?

You can either send a cheque to us or, if you call our office you can pay by debit/credit card over the telephone.
Please note that a surcharge will be applied to credit card payments.
All events must be paid for in full 7 days prior to the event.